Print venmo transaction history8/18/2023 ![]() (Keep in mind that this additional email address can’t be used to log into your account) This email address will be added in addition to the email address that you signed up with, meaning you’ll be able to receive payments sent directly to both email addresses. If your friend sent you a payment to an email address that’s different from the one you signed up with, you can add and verify that email address to receive the payment here. My friend paid me using the wrong email address For more information, visit this article. You’ll need to have your friend verify their phone number or email address, or they can add the email address you used to their Venmo account by visiting this link. You sent a payment to an email address or phone number that isn’t associated with an active Venmo account or that isn’t verified. Why is my payment listed as “Incomplete” or “Pending”? Learn what to do if there’s unauthorized activity on your Venmo account. What should I do if I notice a payment from my account that I did not authorize? Learn more about what to do if a stranger pays you. What do I do if I receive a payment or a request from a stranger? You can also read more about what to do if you pay a stranger. If you accidentally sent a payment to someone you don’t know, it’s best to contact us for help getting your payment back. ![]() What should I do if I accidentally paid a stranger? Learn about what to do if there's a mistake in a payment with someone you know. The moment you send a payment on Venmo, we send a request to your bank/card company to debit the funds and make them available to the recipient. What do I do if I accidentally paid somebody I know? If the intended recipient did not receive a notification about the payment, continue reading this article for more information. To protect their privacy, our Support team can only discuss their account with them.If the recipient is still having trouble, please have them contact us directly.They may need to verify the email address or phone number you used or add the email address to their Venmo account.If they're expecting the money in their bank account, they need to transfer the money to their bank account.They may not realize the money isn’t sent directly to their bank account.If the recipient did receive a notification about the payment: ![]() It'll be listed in green on the recipient's account to show that the money arrived. The payment will be listed in red with a minus sign on the sender's account to show that the money was sent. I didn’t receive the payment I’m expecting, or I sent a payment and the recipient didn’t get itĮach Venmo user involved in a payment can verify that the payment was successful if they received a notification and if the payment appears in their personal transactions feed. If you're on an Android phone, it may say PIN code & biometric unlock.Looking for more information about sending and receiving payments on Venmo? Here are some frequently asked questions. The app will prompt you to enter a new passcode, and, if you're on an iPhone, you'll get a pop up notification asking if you'd like to allow Venmo to use Face ID to unlock your account. Tap Settings, and under security, tap Face ID & PIN. To get started, tap the three lines in the upper right corner for the menu. On Venmo, you can set this up so that every time you open the app, you'll need to enter either your Face ID (or fingerprint scan depending on device) or your pin. Set up a pin or turn on Face IDĮnabling Face ID or a pin adds more security to your account when opening the app or making a transaction. The app recommends adding two-factor authentication to your email account associated with the app for better protection. On Cash App, every time you sign into your account on a new device, you'll be sent a one-time login code. If you want to enable two-factor authentication on all devices, you can delete them all from this list. To remove any of the devices, swipe left and tap Delete. When you sign on with any of the devices on your list, you won't need to enter a verification code. You'll see the device you're currently using, and possibly others you've used in the past. Tap Settings, and under security, tap Remembered Devices. To enable two-factor authentication on Venmo, open the app and tap the three lines in the upper right corner for the menu. When you sign in on a new device, Venmo will send a code to the phone number registered with your account, that you'll need to enter correctly to access your account. Two-factor authentication is a solid way to add another layer of security to your account.
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