I also want Horizon to correct my policy and return extra charges they did on my policy. ![]() I want BBB to take strong actions against Horizon so they dont do this again to any other consumers. ![]() Also they outsource calls to all other places and and whoever attend the calls has no knowledge to resolve the issue. They said they did it.Now I am seeing my credit card charged again the full amount $1976.23 (Charge for 4 people) and after waiting for 20 mts someone else picked the call and said I am the only one in the account.I am so frustrated Horizon being so irresponsible and doing all fraud activities of charging consumers wrong fees when clearly changes are made. I called them, and waited for 20 mts and asked the person to add me my wife. I never requested to remove my wife from insurance. I corrected and resent and they said everything is good.When my wife went to dentist they said she is no more in the insurance. When i called to verify they said some entry in the form is incorrect so they didnt do anything with application. She asked me to fill a form and send it back. I called again and some other girl from another country picked the call. But in September I see they charged me again $1976.23. They said they removed the kids from account. ![]() I had automatic payment from my credit card setup for monthly payment.Last month I called and asked them to remove my kids from benefits plan ****************************************** Horizon outsource calls to some other countries and after waiting for 40 minute I was able to talk to someone. When it was for 4 members, Horizon charges me $1976.23 per month. Recently about a month ago both my kids got their own medical coverage. I have Medical and dental coverage for family through Horizon Blue Cross blue Shield.
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